Frequently Asked Questions
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FILE SUBMISSION REQUIREMENTS
You must check your files thoroughly before submitting them to our online ordering system. Impresso Design Studio is not responsible for any missing fonts, images or misspelling, or any other damages to the file during transfer to our system. It is the client's responsibility to verify all contents of their order before approving the order for print. In order to help us print your job in a proper manner as far as color, quality and time, the client must be diligent to submit their file with Impresso Design Studio requirements.
The client must use a valid email address that is not filtered and, does not require us to fill up forms in order to contact them. If the client does not receive our notification email due to their email setting, the client must contact us.
COLOR PROOF AND COLOR MATCHING
Our pieces of equipment are calibrated on a regular basis and we are capable of matching our own proofs, however, we do not guarantee to match the color of the artwork that is created on your monitor or your proofing equipment.
2: TURNAROUND PERIOD
At Impresso Design Studio turnaround time refers to the number of the business days that we are processing the client's orders inside of our facility. Turnaround time does not mean/include shipping time, waiting for approval time, file correction time, or any other time period that the client's job is being processed beyond services that we provide.